Privacy Policy

1. Data Controller and Contact Information

For privacy-related inquiries, please contact us at info@inkodus.lt (add “Privacy” in the subject line).

2. Scope of This Privacy Policy

This Policy applies to:

• Clients ordering Services and their representatives;
• Individuals communicating with us (emails, inquiries);
• Visitors of our website https://inkodus.lt.

B2B context: When Services are used by a company (Client), some processing may be carried out on behalf of the Client. In such cases, the Client acts as data controller and Inkodus acts as processor. A separate data processing agreement may be concluded where required.

3. What Personal Data We Collect

3.1. Data You Provide

• Contact data: name, email, phone number;
• Professional data: job title, company, department;
• Correspondence: inquiries, support history, email content;
• Billing data: invoicing details, VAT number, payment data (payment cards are processed by payment providers).

3.2. Data Collected Automatically

• Technical data: IP address, browser type/version, device, OS, time zone, logs;
• Usage data: page views, session duration;
• Approximate location (city/country from IP).

3.3. Data from Other Sources

• From Clients (e.g., business contact lists);
• From service providers (e.g., payment confirmations).

4. Purposes and Legal Bases for Processing

4.1. Contract Performance

Purpose: contract conclusion and execution, service delivery, invoicing, support.
Legal basis: GDPR Art. 6(1)(b).

4.2. Legitimate Interests

Purpose: security, fraud prevention, diagnostics, service improvement, internal administration, legal claims.
Legal basis: GDPR Art. 6(1)(f).

4.3. Legal Obligation

Purpose: accounting retention, compliance with legal requests.
Legal basis: GDPR Art. 6(1)(c).

4.4. Consent

Purpose: marketing communications (if applicable), certain cookies.
Legal basis: GDPR Art. 6(1)(a). Consent may be withdrawn at any time.

5. Data Sharing

We disclose data only where necessary:

1. To the Client (employer/organisation) if you act on their behalf;
2. To service providers (processors), such as:
   • Hosting and infrastructure providers;
   • Email delivery services;
   • Analytics and diagnostics providers;
   • Payment processors.
3. To authorities where required by law;
4. In business transactions (merger, reorganisation, asset sale).

We do not make personal data publicly available without justification.

6. Data Retention

We retain personal data only as long as necessary or legally required.

• Contractual data – during contract and reasonable post-termination period;
• Accounting records – according to statutory retention periods;
• Technical logs – limited retention for security/diagnostics.

7. International Transfers

If data is processed outside the EEA, appropriate safeguards are applied (e.g., standard contractual clauses under GDPR).

8. Cookies

We may use:

• Essential cookies (session/security);
• Functional cookies (preferences);
• Analytical cookies (with consent where required).

You can manage cookies via browser settings. Disabling essential cookies may limit functionality.

9. Security

We implement technical and organisational safeguards (access controls, encryption, logs, backups). No system is fully secure, and absolute security cannot be guaranteed.

In case of a personal data breach, we act in accordance with GDPR requirements.

10. Your Rights

You may have the right to:

• Access your data;
• Rectify inaccurate data;
• Request erasure;
• Restrict processing;
• Object to legitimate interest processing;
• Data portability;
• Withdraw consent;
• Lodge a complaint with a supervisory authority.

Supervisory authority in Lithuania: State Data Protection Inspectorate (VDAI).

To exercise rights, contact: info@inkodus.lt (add “Privacy” in subject).

11. Children’s Data

Services are intended for individuals aged 18 and over. We do not knowingly collect data from minors.

12. Third-Party Links

Our website may contain links to third-party services. We are not responsible for their privacy practices.

13. Client (B2B) Obligations

If a Client provides personal data, the Client must:

1. Have a lawful basis for processing;
2. Inform data subjects;
3. Apply data minimisation;
4. Avoid unlawful or excessive content;
5. Cooperate regarding data subject requests.

14. Changes to This Policy

We may update this Privacy Policy and will revise the effective date. Significant changes may be communicated by email or website notice.

15. Contact